Matrix 6.7 Upgrade

On Monday, September 29th, we will be getting a fairly significant upgrade to our Matrix system.  

In order for this upgrade to be installed, the entire Matrix system (including Matrix Mobile) will be down for about three hours, beginning at 10pm.

 

Click here for a one page upgrade announcement.

  

This announcement is also included in a mailing to the heads of all CMLS offices that is going out this week.  

It highlights the major enhancements you will be able to access once the upgrade is completed.

Additionally, we have created several short training videos on the most significant features and enhancements of the upgrade:

 

http://www.ct-mls.com/Training/videos/Matrix-WhatsNew-ClientPortal/Matrix-WhatsNew-ClientPortal.html

 

http://www.ct-mls.com/Training/videos/Matrix-WhatsNew-HotsheetWidget/Matrix-WhatsNew-HotsheetWidget.html

 

http://www.ct-mls.com/Training/videos/Matrix-WhatsNew-MapClusters/Matrix-WhatsNew-MapClusters.html

Upcoming Matrix and Listingbook Classes

SIgn up for one of our informative, dynamic training sessions.  Whether it be hands-on or webinar, we have classes to fit everyone's busy schedule!

Matrix I                     6-9pm                     Webinar     9/25

Custom Displays  11-11:30am           Webinar     9/26

Open Lab               9:30am-12:30pm     Norwalk     9/29

MLS Orientation     6-7pm                    Webinar     9/30

Click here to register online or feel free to call us at 203-840-6674 x 300.

Computer Repair

Did you know that the technicians at GFC CMLS can help with more than just Matrix or Listingbook questions?

If your PC won’t boot up, can’t connect to the internet, or is just running slowly, you can drop it off at our office and we will work on it for you.

We can also diagnose and tune it up, backup your data or transfer it to a new computer, install new hardware such as a hard drive or memory, install new software or update existing software, remove malware and virus infections, install security software, and optimize your computer.

The best part is, all of our repair services are done as a no-cost member benefit.

If you are a GFC CMLS subscriber in good standing (i.e.- you pay your dues), we will fix your computer for free.

Keep in mind that you have to leave the PC here, usually for a couple of days.

If you are interested in our repair services, please call ahead and make an appointment.

Labor Day Holiday

In observance of the Labor Day holiday, the CMLS office will be closing at 5pm today, Friday, August 29th, and will open again at 8:30am on Tuesday, September 2nd.

Have a safe, enjoyable weekend.

Sign up for a Class

You can check our schedule for classes from the link below,  
http://www.ct-mls.com/Classes/EdCalendar.aspx

If you need help signing up for a class, give us a call:
203-840-6674 ext 300

It is with great sadness

It is with great sadness that we inform you of the passing of our dear friend, past Chairman, and longtime director of the GFC CMLS, Ray Milyo.  Calling hours will be Thursday, August 7th from 5 to 8pm at the Abriola Funeral Home in Trumbull. 
Click here to view Ray's obituary.

AOL Email Issue

For the past few days, emails from the Matrix system to AOL users have been blocked by AOL.  They have put us on their blacklist because too many Matrix emails have been marked as Spam within AOL.  Obviously, this can happen if the recipient physically marks the email as Spam.

 

Additionally, an email can be marked as spam by AOL when the To: and From: addresses are the same.  This happens if a Matrix user who has an AOL email address on file with CMLS send him/herself an email from Matrix to that same AOL address.  Emails that have the same address in the To: and From: fields is a big red flag and most email programs (not just AOL) see this as suspicious behavior and will automatically block it/mark it as Spam.  

 

A lot of Matrix users like to send themselves emails from Matrix first, and then forward those emails onto their customers.  This is likely a major contributor of us being blacklisted.  We strongly suggest that, if you still wish to vet the listings that you are sending your customers, set them up on Auto Email and use the Concierge feature- this sends you the email first, and you can pick and choose which listings get sent on to the Contact.  If you insist on sending the listings to yourself first and then forwarding them on to your customer, do not send to the same email address that you have on file at the CMLS.  Otherwise, we will continue to experience blacklist issues in the future.

 

At least for the short term, if you are trying to email someone at an AOL address, it will likely not arrive.  Try to get an alternate email address from them.

 

We appreciate your patience and cooperation.