We have recently heard from several CMLS members who have gotten phone calls from people claiming to be working for Microsoft. These callers said they had received error code transmissions emanating from the user's computer and that they were calling to help. They wanted to install programs on the user's computer to help "fix" problems.
This is a scam. Nobody, including Microsoft, will call you unsolicited and offer to help you with problems on your computer.
If this happens to you, do not follow their instructions. Hang up the phone. Do not allow them to connect to your computer, do not give them any personal information (including a credit card number), and do not install any programs they advise you to install.
If you are concerned that there is an infection or some other problem with your PC, please contact the CMLS. We will be happy to check it out for you.
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